Policies and Guidelines

If a booking is cancelled, we must be notified in writing at the earliest opportunity.  Please send to reservations@ihbangkok.com. All cancellations will be acknowledged in writing and the following terms apply:

Course Fees

The school aims to be fair with its cancellation policy. Depending on when the school is notified of cancellation refunds by International House are as below:

Cancel 29 days or more before the course begins = 100% of the course fees will be refunded but bank transfer fees, visa fees and registration and administration fees will not be refunded.

Cancel 14-28 days before the course begins = 75% of the course fees will be refunded but the 25% deposit, bank transfer fees, visa fees and registration and administration fees will not be refunded.

Cancel 13 days or fewer = 0% of fees will be refunded.

We strongly recommend that students take out insurance to cover fees and all costs in case of cancellation with less than 29 days’ notice or in the event of leaving a course early. Student insurance policies will generally cover fees if a student has to go home early for a medical or other serious reason.

*Please note any cancellation must be made in writing sent to reservations@ihbangkok.com. The receipt of date (Bangkok time) in the received email will be used to determine the amount of the refund.

Accommodation and Transfer Fees

Cancel 15 days or more before the course begins = 100% of the accommodation and airport transfer fees will be refunded less any bank transfer fees.

Cancel 14 days or fewer before the course begins = 0% of the accommodation and airport transfer fees will be refunded due to our partner hotels’ refund policies.

Postponements

If you cancel your Study Holiday course at any time, 1 postponement is available. The postponed course start date must take place within a year of the original course start date. In this case your registration fee and course fees will not be lost, but transferred to a new date. Once you postpone a course, you may not cancel without losing your deposit and related fees as above in the cancellation section.

In the event of a student postponing a course and then cancelling the new course date, any refund will be calculated according to which date was closer to the course start date either the postponement date or cancellation date.

If a student postpones under 2 weeks before the original course start date, it may be that the accommodation and transfer fees will still be lost as our partner hotels’ refund policies affect this.

If a booking is cancelled, we must be notified in writing at the earliest opportunity Please send to reservations@ihbangkok.com. All cancellations will be acknowledged in writing and the following terms apply:

Course Fees

Cancel 29 days or more before the course begins = 100% of the course fees will be refunded but bank transfer fees, visa fees and registration and administration fees will not be refunded.

Cancel 14-28 days before the course begins = 50% of the course fees will be refunded but bank transfer fees, visa fees and registration and administration fees will not be refunded.

Cancel 13 days or fewer = 0% of fees will be refunded.

We strongly recommend that students take out insurance to cover fees and all costs in case of cancellation with less than 29 days’ notice or in the event of leaving a course early. Student insurance policies will generally cover fees if a student has to go home early for a medical or other serious reason.

*Please note any cancellation must be made in writing sent to reservations@ihbangkok.com. The receipt of date (Bangkok time) in the received email will be used to determine the amount of the refund.

Accommodation and Transfer Fees

Cancel 15 days or more before the course begins = 100% of the accommodation and airport transfer fees will be refunded

Cancel 14 days or fewer before the course begins = 0% of the accommodation and airport transfer fees will be refunded due to our partner hotels’ refund policies.

Postponements

For intensive private classes (10 hours or more a week), the following postponement rules apply:

29 days or more before the course begins, 1 postponement is available without penalty. The postponed course start date must take place within a year of the original course start date. If you need to postpone again, and it is still 29 days or more, there will be a 3,000 baht administration fee.
14 to 28 days before the course begins, postponement is possible but with a 3,000 baht administration fee.
13 days or fewer, postponement is not possible and so fees will be non-refundable, unless due to a medical emergency with a hospital certificate.

Cancellation of Private Lessons

The timetable lays out your fixed class schedule as confirmed with you.
For all classes, the school reserves the right to select and schedule the teacher as the DoS or Managing Director feel appropriate. Furthermore, when a student has a regular teacher, then when that teacher has a holiday or other absence, another one of our qualified teachers will replace the regular teacher for the stated absence.
Fees are non-refundable.
Students are only allowed to cancel and reschedule up to 20% of total lessons. After 20%, further cancellations are not possible and lesson hours will all be counted.
For all courses, any lesson pre-cancellations can be made up to 7 days before a course starts but after that time will be included in the 20% of cancelled lessons allowed (see above).
In special circumstances where the student needs to cancel because of sickness requiring a hospital stay and is covered with a note from the hospital, the cancellations are not counted as part of the 20%.
All rescheduling must happen before the last day of the course.
Any cancellation must be made either by phone call or in person not by chat.
Any cancellation must be made at least 24 hours (Phone call or in person only) before the scheduled lesson. Cancellations after this time will be considered a “NO SHOW”, students will be counted on the timetable for that day.

Deposit and payment for courses, and course and accommodation packages

The minimum deposit is non-refundable. The minimum deposit is 600 USD for courses priced at 900 USD or more and the full cost of the course for courses priced below 900 USD.

The full payment must be made at least 1 month before the course start date. Failure to do so may result in forfeiting the place on the course and the minimum deposit paid.

Any fees paid are only valid for 1 year from the date of acceptance.

Any fees paid are non-transferrable.

Cancellations, Postponements/Changes and Refunds for courses, and course and accommodation packages

More than 30 days before the course start date

Cancellations and refunds are permitted with a loss of the deposit paid and any related refund costs.
Postponements/Changes are permitted subject to the conditions stipulated under ‘Conditions for Postponements/Changes’.

Less than 30 days before the course start date

Cancellations and refunds are not permitted.

Postponements/Changes may only be permitted in the case of a severe medical condition supported by written evidence from a hospital doctor that prevents the candidate from attending the course, and are subject to the conditions stipulated under ‘Conditions for Postponements/Changes’.

Conditions for Postponements/Changes

Postponements/Changes are only permitted for the same course type.

Postponements/Changes are subject to availability.

Postponements/Changes may only be confirmed in the week before the new course start date.

Postponements/Changes are permitted without charge on one occasion. Any subsequent postponement/change after the first will incur a 100 USD administration fee to be paid in advance.

Postponements/Changes can only be made to a course starting within 1 year of the date of acceptance.

For English courses the school can assist the student with an ED Visa if necessary. Please visit our Student Visa page for more information on eligibility, validity, etc.

The letter of recommendation will be given to the student once all fees have been paid. If the student is studying for less than 3 months, we recommend that the student applies for a 60-day tourist visa, which can be extended by an additional 30 days for a total of 90 days.

Although rare, if the student is denied an ED Visa we will refund course fees (minus any administrative costs associated with applying for the ED Visa). We will also work with the student to think of other possible options to study without an ED Visa.

If the student signs up for 10 weeks to 19 weeks, they will receive one week that they can take for holiday within their course.

If the student signs up for 20 or more weeks, they will receive 2 weeks that they can take for holiday within their course.

Example 1

A student signs up for 12 weeks of classes – they are able to choose one week within the twelve weeks of study if they would like to take a holiday. The course would then last 13 weeks with one week of holiday.

Example 2

A student is able to study for four weeks, take a three week holiday, and then study for four more weeks. However, they will not be able to receive the eight week discounted rate.

It is highly recommended that you get comprehensive travel, repatriation, medical and course insurance to cover your period of international study. International House Bangkok can help you find suitable insurance through a partner company. Contact us to find out more.

Payment must be received in full one month before the first day of your course. If your course starts in less than one month payment must be received in full within 7 days of booking. International House Bangkok is not responsible for any bank charges incurred by international bank transfer.

You may pay by:

International Bank Transfer in Thai Baht, USD, or GBP (USD and GBP only for CELTA and Delta)
Credit and Debit Cards
Local Bank Transfer

Please visit our Payments page for more information on payment methods.

Your total course fees are made up of the following:

Course registration fee (if applicable)
Course fee
Accommodation fee (if applicable)
Airport transfer fee (if applicable)

A registration fee of 3000 Baht is payable for all new enrolments, unless you do not need assistance with accommodation, airport pickup, or an ED Visa.

If you start your next course within 12 months of your last course, this fee will not be charged.

We do not accept responsibility for personal injury or for loss or damage to personal property unless it is due to the negligence of International House or its employees. Any valuables should be left at home. We do not accept responsibility for events outside the control of the company such as strikes, bad weather, war, transportation delays, sickness or quarantine, or the consequences of the student’s own actions or omissions.

The admission of a student is conditional on acceptance of these terms & conditions and of the rules published by the school; these will be sent out along with the joining documentation. While every effort will be made to contact parents or guardians regarding serious breaches of school rules, the centre manager may at his/her discretion impose sanctions, including suspension or expulsion. We reserve the right to dismiss any student whose standard of conduct is unsatisfactory at the discretion of the centre manager. There will be no refund of fees in cases of expulsion and all costs incurred due to this must be paid for by the student.

All students are liable for loss or damage to school property for which they are responsible. A deduction will be made from students’ pocket money or an invoice sent to parents for any loss or damage incurred.

The full privacy policy can be found here: Privacy Policy. Lesson recordings may be conducted for developmental purposes. Should students not wish to be recorded, they are requested to inform us in advance.