Policies and Guidelines

Payment for Courses, and Course and Accommodation Packages

The full payment must be made at least 1 month before the course start date. Failure to do so may result in forfeiting the place on the course.

Any fees paid are valid for up to 1 year from the original date of acceptance.

Any fees paid are non-transferable.

Cancellations, Postponements/Changes, and Refunds

All cancellations or postponement requests must be made in writing to: reservations@ihbangkok.com

Course Fees

More than 29 days before the course start date
- 100% refund of course fees (excluding bank fees, visa fees, and registration fees).
- One postponement permitted free of charge (see Conditions for Postponements/Changes).

14 to 28 days before the course start date
- 75% refund for Group courses; 50% refund for Private individual/Private group courses (excluding bank fees, visa fees, and registration/administration fees).
- Postponement permitted with an administration fee (see Conditions for Postponements/Changes).

13 days or fewer before the course start date
- No refund.
- Postponement is not normally permitted unless due to a medical emergency supported by written evidence from a hospital doctor that a condition requires a 7 day or more stay in a hospital. Postponed classes are subject to availability and conditions (see Conditions for Postponements/Changes).

Accommodation, Food and Airport Transfer Fees

25 days or more before the course start date
- 100% refund of accommodation, food and airport transfer fees (excluding bank transfer fees).

24 days or fewer before the course start date
- No refund of accommodation, food or airport transfer fees due to third-party provider policies.

Conditions for Postponements/Changes

- Postponements/Changes are only permitted for the same course type.
- Postponements/Changes are subject to availability and must take place within 1 year of the original course start date.
- One postponement is permitted free of charge if requested more than 29 days before the course start date.
- For postponement requests made 14–28 days before the course start date, a 4,000 THB administration fee applies.
- Postponements requested fewer than 14 days before the course start date are not permitted, unless supported by written evidence from a hospital doctor that a condition requires a 7 day or more stay in a hospital.
- Once postponed, any future cancellation will be subject to the cancellation terms based on the original course start date.
- Refunds are not available after a course has been postponed.

Private Lesson Policies (Post-Enrolment)

- Class schedules are fixed in advance and agreed upon at the time of booking.
- The school reserves the right to assign or substitute teachers as necessary.
- Fees are non-refundable once the course has commenced.
- Students may cancel and reschedule up to 20% of total lessons. Beyond this, cancellations are not permitted and missed lessons will be counted.
- Any cancellations must be made at least 24 hours in advance by phone or in person only (not by chat).
- Cancellations made with fewer than 24 hours’ notice will be considered a no-show and the lesson will be forfeited.
- All lessons must be completed before the original course end date.
- In cases of serious illness requiring hospitalisation and supported by a doctor’s note, cancellations will not count towards the 20% limit.

Visa Support and Conditions

- The school can provide supporting documents for visa applications after receiving the full payment.
- Visa support documents are issued solely for the purpose of attending a course at the school.
- The school is not responsible for visa refusals.
- In the case of visa application rejections before the course starts and during the course, students will receive a refund, less any visa fees, airport transfer fees, and other non-refundable charges. However, no refund will be given if the refusal is due to the student failing to submit all required documents on time or in full.
- Visa fees and related charges are non-refundable under any circumstances.

Deposit and payment for courses, and course and accommodation packages

The minimum deposit is non-refundable. The minimum deposit is 600 USD for courses priced at 900 USD or more and the full cost of the course for courses priced below 900 USD.

The full payment must be made at least 1 month before the course start date. Failure to do so may result in forfeiting the place on the course and the minimum deposit paid.

Any fees paid are only valid for 1 year from the date of acceptance.

Any fees paid are non-transferrable.

Cancellations, Postponements/Changes and Refunds for courses, and course and accommodation packages

More than 30 days before the course start date

Cancellations and refunds are permitted with a loss of the deposit paid and any related refund costs.
Postponements/Changes are permitted subject to the conditions stipulated under ‘Conditions for Postponements/Changes’.

Less than 30 days before the course start date

Cancellations and refunds are not permitted.

Postponements/Changes may only be permitted in the case of a severe medical condition supported by written evidence from a hospital doctor that prevents the candidate from attending the course,  and are subject to the conditions stipulated under ‘Conditions for Postponements/Changes’.

Conditions for Postponements/Changes

Postponements/Changes are only permitted for the same course type.

Postponements/Changes are subject to availability.

Postponements/Changes may only be confirmed in the week before the new course start date.

Postponements/Changes are permitted without charge on one occasion. Any subsequent postponement/change after the first will incur a 100 USD administration fee to be paid in advance.

Postponements/Changes can only be made to a course starting within 1 year of the date of acceptance.

For English courses the school can assist the student with an ED Visa if necessary. Please visit our Student Visa page for more information on eligibility, validity, etc.

The letter of recommendation will be given to the student once all fees have been paid. If the student is studying for less than 3 months, we recommend that the student applies for a 60-day tourist visa, which can be extended by an additional 30 days for a total of 90 days.

Although rare, if the student is denied an ED Visa we will refund course fees (minus any administrative costs associated with applying for the ED Visa). We will also work with the student to think of other possible options to study without an ED Visa.

If the student signs up for 10 weeks to 19 weeks, they will receive one week that they can take for holiday within their course.

If the student signs up for 20 or more weeks, they will receive 2 weeks that they can take for holiday within their course.

Example 1

A student signs up for 12 weeks of classes – they are able to choose one week within the twelve weeks of study if they would like to take a holiday. The course would then last 13 weeks with one week of holiday.

Example 2

A student is able to study for four weeks, take a three week holiday, and then study for four more weeks. However, they will not be able to receive the eight week discounted rate.

It is highly recommended that you get comprehensive travel, repatriation, medical and course insurance to cover your period of international study.

International House Bangkok can help you find suitable insurance through a partner company. Contact us to find out more.

Payment must be received in full one month before the first day of your course. If your course starts in less than one month payment must be received in full within 7 days of booking. International House Bangkok is not responsible for any bank charges incurred by international bank transfer.

You may pay by:

International Bank Transfer in Thai Baht, USD, or GBP (USD and GBP only for CELTA and Delta)
Credit and Debit Cards
Local Bank Transfer

Please visit our Payments page for more information on payment methods.

Your total course fees are made up of the following:

Course registration fee (if applicable)
Course fee
Accommodation fee (if applicable)
Airport transfer fee (if applicable)

A registration fee of 3000 Baht is payable for all new enrolments, unless you do not need assistance with accommodation, airport pickup, or an ED Visa.

If you start your next course within 12 months of your last course, this fee will not be charged.

We do not accept responsibility for personal injury or for loss or damage to personal property unless it is due to the negligence of International House or its employees. Any valuables should be left at home. We do not accept responsibility for events outside the control of the company such as strikes, bad weather, war, transportation delays, sickness or quarantine, or the consequences of the student’s own actions or omissions.

The admission of a student is conditional on acceptance of these terms & conditions and of the school rules as outlined in our Code of Conduct policy.

Students are expected to maintain appropriate standards of behaviour at all times. In cases where a student's conduct is deemed unsatisfactory, the centre manager may, at their discretion, impose sanctions including verbal warnings, written warnings, suspension, or expulsion from the school.

For full details regarding expected behaviour and disciplinary procedures, please refer to our comprehensive Code of Conduct policy available on our website or from the school office.

Please note that in cases of expulsion, no refund of fees will be provided, and any additional costs incurred as a result of the expulsion must be covered by the student.

All students are liable for loss or damage to school property for which they are responsible. A deduction will be made from students’ pocket money or an invoice sent to parents for any loss or damage incurred.

We are committed to providing a high standard of service and take all complaints seriously.

If you have any concerns, please refer to this document, which outline how we address and resolve complaints: Complaints Policy and Procedures.

We are dedicated to promoting equality and diversity within our organization, ensuring that all individuals are treated fairly and with respect, regardless of background or personal characteristics.

For more details, please refer to the full policy document here: Equal Opportunities Policy.

The full privacy policy can be found here: Privacy Policy.

Lesson recordings may be conducted for developmental purposes. Should students not wish to be recorded, they are requested to inform us in advance.